Returns, Exchanges & Cancellations Policy

We want you to be happy with your purchase. We understand that sometimes plans change or a piece simply doesn't work out, and we'll always do our best to make the process straightforward and work with you where we can.

The return and exchange options below are offered under our voluntary policy. Your rights under applicable consumer protection laws are not affected.

Please review the following policy before completing your purchase.

Regular-Priced Merchandise

Returns

Eligible regular-priced merchandise may be returned within 14 days of delivery or pickup.

Return requests must be made within 14 days of delivery or pickup. Once approved, we will provide instructions and any applicable timeframe for returning the merchandise.

Unopened Merchandise

To qualify for an unopened return, merchandise must be:

• Unopened and in its original factory packaging

• In the same condition as when received

• Accompanied by proof of purchase

Unopened merchandise will be refunded at its full merchandise purchase price, subject to inspection and any applicable delivery, pickup, shipping, or transportation charges described in this policy.

Please contact us at info@mobleronline.ca before returning your merchandise. Returns without prior approval may not be accepted.

What We Consider Opened

For the purposes of this policy, merchandise is considered opened once the factory packaging, carton, wrapping, seals, or protective materials have been opened or removed, whether or not the merchandise has been assembled or used.

If You Picked Up Your Order

You may return eligible unopened merchandise to us following approval of your return request.

If you would like us to collect the merchandise, pickup may be arranged within our local delivery area. A pickup fee will apply based on your location.

If We Delivered Your Order

Original delivery charges are non-refundable on voluntary returns.

Complimentary delivery is a benefit provided with qualifying completed purchases. If merchandise is returned and the purchase no longer qualifies for complimentary delivery, our regular delivery fee for the original delivery location will be deducted from the refund.

If you would like us to collect the return, an additional pickup fee will apply based on your location. Return pickup is available within our local delivery area only.

Opened Merchandise

We understand that there may be circumstances where you wish to return an item after it has been opened. Please contact us as soon as possible and we'll be happy to review the situation with you.

Opened merchandise may be considered for return on a case-by-case basis and is subject to inspection and approval by Mobler Online.

Approved returns of opened merchandise are subject to a minimum 20% restocking fee. Depending on the circumstances, condition, length of possession and resale value of the merchandise, a higher restocking fee may apply or the return may be declined.

When assessing an opened return, we may consider factors including:

• How long the merchandise has been in your possession

• Whether it has been assembled, placed, or used in the home

• The overall condition of the merchandise

• The condition and completeness of the original packaging

• Exposure to pets, smoking, odours, stains, hair, allergens, or other environmental factors

• Any cleaning, inspection, handling, repair, or repackaging required

• Whether the merchandise can reasonably be resold and the condition in which it can be offered for resale

We encourage you to contact us as soon as possible if you are considering a return. The sooner we hear from you, the more options we may be able to offer.

Original Packaging

Please keep all original packaging until you are confident that you will be keeping your furniture.

Opened merchandise being considered for return must include its original packaging whenever possible.

If packaging is missing, damaged, or cannot be reused, the cost of replacement packaging and/or repackaging may be charged in addition to any applicable restocking fee. This cost varies depending on the item.

Sale Merchandise

Sale merchandise is exchange only and is not eligible for a refund.

Sale merchandise otherwise follows the same general eligibility, condition, inspection, and timing requirements outlined above.

Exchange requests must be made within 14 days of delivery or pickup.

Eligible sale merchandise may be exchanged one time per original purchase.

All exchanges are subject to approval and product availability.

Unopened Sale Merchandise

Unopened sale merchandise may be exchanged subject to inspection.

The merchandise must remain unopened in its original packaging and be in the same condition as when received.

Applicable pickup, delivery, shipping, and transportation charges may apply to an exchange.

Opened Sale Merchandise

Opened sale merchandise may be considered for exchange on a case-by-case basis and is subject to inspection and approval by Mobler Online.

Approved exchanges of opened sale merchandise are subject to a minimum 20% restocking fee. Depending on the circumstances, condition, length of possession and resale value of the merchandise, a higher restocking fee may apply or the exchange may be declined.

When assessing an opened exchange, we may consider the same factors applicable to opened regular-priced merchandise, including:

• How long the merchandise has been in your possession

• Whether it has been assembled, placed, or used in the home

• The overall condition of the merchandise

• The condition and completeness of the original packaging

• Exposure to pets, smoking, odours, stains, hair, allergens, or other environmental factors

• Any cleaning, inspection, handling, repair, or repackaging required

• Whether the merchandise can reasonably be resold and the condition in which it can be offered for resale

If original packaging is missing, damaged, or cannot be reused, an additional packaging or repackaging charge may apply.

If the replacement merchandise is priced higher than the original merchandise, the difference must be paid before pickup or delivery.

Clearance, Floor Models, AS-IS & Final Sale Merchandise

Clearance merchandise, floor models, AS-IS merchandise, and merchandise specifically marked Final Sale are final sale.

These items are not eligible for return, refund, or exchange.

We encourage you to inspect these items carefully before purchasing. Our team is happy to answer questions about condition, measurements, finishes, or other product details before you make your decision.

Exchanges

Eligible merchandise may be exchanged one time per original purchase, subject to the terms of this policy.

All exchanges are subject to approval and product availability.

Additional delivery, pickup, shipping, or transportation charges may apply.

If the replacement merchandise is priced higher than the original merchandise, the difference must be paid before delivery or pickup.

Please contact us before returning merchandise for exchange. Exchanges without prior approval may not be accepted.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

Orders that have already been shipped, transferred between locations at the customer's request, assembled, specially ordered, or for which delivery preparation has substantially begun may be subject to applicable costs incurred by Mobler Online or may no longer be eligible for cancellation under our voluntary cancellation policy.

Custom orders, special orders, and made-to-order merchandise cannot be cancelled once production or processing has begun.

Orders held for more than four months without pickup or delivery may be subject to a restocking fee of up to 30% if cancelled.

Custom & Special Orders

Custom, special-order, and made-to-order merchandise is final sale and is not eligible for return, refund, or exchange unless otherwise agreed to in writing.

Please confirm all product details, dimensions, colours, finishes, and specifications before placing a custom or special order.

Mattresses

For health and hygiene reasons, opened mattresses are final sale and cannot be returned or exchanged under this voluntary policy.

An unopened mattress may be eligible for return or exchange in accordance with the applicable terms of this policy.

Returns Outside Our Local Delivery Area

For returns or exchanges accepted under Mobler Online's voluntary return and exchange policy, customers outside our local delivery area are responsible for arranging and paying all return shipping and transportation costs.

All returns and exchanges must be approved by Mobler Online before being shipped.

Original shipping and delivery charges are non-refundable on voluntary returns.

Mobler Online is not responsible for loss or damage occurring during return transportation arranged by the customer.

These provisions do not apply where applicable law requires Mobler Online to pay or reimburse return transportation costs.

Damaged, Defective or Incorrect Merchandise

Our voluntary return policy does not replace your rights regarding merchandise that is damaged, defective, incorrectly supplied, or otherwise subject to rights or remedies under applicable law.

Please inspect your merchandise as soon as reasonably possible after delivery or pickup.

If you discover damage, a defect, or believe you have received the incorrect merchandise, please contact us promptly at info@mobleronline.ca with photos and a description of the issue.

We will review the circumstances and work with you to determine an appropriate resolution.

Opening merchandise for the purpose of inspecting it or discovering damage, a defect, or an incorrect product does not make the merchandise ineligible for assistance under this section.

Normal wear and tear, misuse, accidental damage, improper assembly, improper care, commercial or rental use, or unauthorized modifications are not considered manufacturing defects.

Return Pickup & Transportation

For voluntary returns within our local delivery area, return pickup may be available.

Pickup charges are based on your location and will be communicated when the return or exchange is arranged.

If you choose to return eligible merchandise yourself, please contact us first to arrange the return.

Customers outside our local delivery area are responsible for arranging and paying for return transportation for voluntary returns and exchanges.

Returns or exchanges sent or brought back without prior approval may not be accepted.

Refunds

Once an approved return has been received and inspected, we will notify you of the status and amount of your refund.

For voluntary returns, applicable deductions may include:

• Original delivery charges

• The regular delivery charge where the original purchase qualified for complimentary delivery but no longer qualifies after the return

• Return pickup or transportation charges

• Applicable restocking fees

• Replacement packaging or repackaging costs

Approved refunds will be issued to the original payment method.

Financial institutions and credit card providers may require additional processing time before the refunded amount appears in your account.

These deductions apply only where permitted under this policy and applicable law.

Policy Exceptions & Accommodations

Mobler Online reserves the right to refuse a voluntary return or exchange that does not meet the conditions outlined in this policy.

We understand that every situation is different, and we'll always do our best to work with our customers where reasonable.

Mobler Online may, at its discretion, make exceptions, waive certain fees, or offer accommodations beyond our voluntary return and exchange policy based on individual circumstances.

Any exception or accommodation offered in a particular situation is a courtesy and does not modify this policy or create an obligation to provide the same exception in another situation.

Consumer Rights

This policy describes Mobler Online's voluntary return, exchange, and cancellation options. It does not limit any rights or remedies available under applicable consumer protection laws.

Where applicable law provides different cancellation, return, refund, or transportation requirements, those legal requirements will apply.

Need Help?

If you have any questions about returns, exchanges, cancellations, delivery charges, or the eligibility of a particular item, please contact us before making your purchase, opening your merchandise, or arranging a return.

Email: info@mobleronline.ca

We're happy to help.