Returns and Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will contact you with instructions on how and where to bring or send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate and correct any issues.
Exceptions / non-returnable items
Mattresses that have been opened cannot be returned. Please contact us at firstname.lastname@example.org if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift card purchases.
You can exchange any product in your order, that is in the same condition you received it in, up to 14 days after delivery, for any reason once, free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any delivery or pickup charges. All exchanges must be made with the original packaging.
If you do not have the original packaging on hand, you will be charged a $50 repackaging fee per item.
If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange.
We're unable to offer free exchanges outside our standard service area (GVRD), but please email us and we’ll be happy to provide a shipping estimate.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.