Returns and Exchanges
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
(Unfortunately, we do not accept returns on clearance items, AS-IS items, and floor models.)
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase.
All returns must be made with the original packaging. (The packaging must be in good condition and usable as well)
If you do not have the original packaging on hand, you will be charged up to a $120 repackaging/restocking fee per item.
To start a return, you can contact us at email@example.com. If your return is accepted, we will contact you with instructions on how and where to bring your items. Items sent back to us without first requesting a return will not be accepted.
If you will require us to come and pickup your item, there will be a $120 pickup fee.
All fees will be deducted from the refund total first.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate and correct any issues.
Exceptions / non-returnable items
Mattresses that have been opened cannot be returned. Please contact us at email@example.com if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on clearance items, AS-IS items, and floor models.
You can exchange any product in your order, that is in the same condition you received it in, up to 14 days after delivery, for any reason once, free of charge. If you decide to exchange from that order again (i.e. more than once) you will be responsible for any delivery or pickup charges. All exchanges must be made with the original packaging.
If you do not have the original packaging on hand, you will be charged up to a $100 repackaging/restocking fee per item.
If the item you are exchanging for costs less than the original item, we’ll refund the difference to your credit card. If the new item costs more, we will charge the difference while setting up the exchange.
We're unable to offer free exchanges outside our standard service area (GVRD), but please email us and we’ll be happy to provide a shipping estimate.
Once we’ve received and inspected your return, we will let you know if the return/refund is approved. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.